Shipping Policy
At Don Adelino, we prepare and ship all orders with care and attention, quickly, safely, and with all guarantees.
🚚 Delivery times
Delivery times are as follows:
- Spain: 1-3 business days.
- Europe: 3-5 business days.
- Rest of the world: 5-10 business days.
💳 Shipping costs
- Spain: €6.00
Shipping in Spain is free for orders over €150.00.
- Europe: €14.00
Shipping to France, Germany, the Netherlands, and the rest of Europe is free for orders over €200.00.
- Rest of the world: €29.00
📦 Order preparation
- Orders placed on business days are prepared and shipped on the next business day.
- Orders placed on weekends or holidays will be prepared on the next business day.
- All garments are carefully inspected before shipping to ensure they arrive in perfect condition.
🚛 Transportation and tracking
We work with Correos (Spain) and GLS (Spain and Europe) to guarantee fast and secure service.
All our shipments include:
- Insured shipping.
- Premium shipping.
- Tracking number.
- Confirmation email once the order has been shipped, with a link to track the shipment at all times.
Return and Exchange Policy in Europe
You have 14 calendar days from the receipt of your order to request a size exchange, an item exchange, or a refund return.
Our process is simple and designed so you can manage it easily and freely.
How to request an exchange or return?
1. Request the return
Email us at donadelino@donadelino.com.
2. Prepare the package
- Print and fill out the following return form, and put it inside the package with the clothes:
- Place the garments in their original packaging or another suitable box.
- Remove or cover any previous shipping labels.
- Send the package to us using any shipping company.
3. Send the package to our store
Once your request is registered, please send the package via any shipping company to our physical store:
Don Adelino
Calle Anselm Clavé, 41, 08402, Granollers, Barcelona, Spain
4. Receipt
- We will check that the garments are in perfect condition.
- As soon as we receive it at our store, we will notify you by email and proceed to create the new shipment in case of an exchange, or the refund, if indicated in the form.
Return and Exchange Policy in Spain
You have 14 calendar days from the receipt of your order to request a size exchange, an item exchange, or a refund return.
Our process is simple and designed so you can manage it easily and freely.
How to request an exchange or return?
1. Request the return
Email us at donadelino@donadelino.com.
2. Receive your return label
Once your request is registered, we will send you a return label by email.
3. Prepare the package
- Print and fill out the following return form, and put it inside the package with the clothes:
- Place the garments in their original packaging or another suitable box.
- Remove or cover any previous shipping labels.
- Affix the return label to the package.
- If you cannot print it: 👉🏻 When taking the package to Correos, you can show the label on your phone, and they will scan and print it for you.
4. Deliver it
Deliver the package to any Correos office.
You will not have to pay anything at the drop-off point, as the return label already includes the cost of transportation.
5. Track your return
In the same email where you receive the return label, you will also find a link to track the package until it reaches our store.
What happens next?
Once we receive your return:
- We will check that the garments are in perfect condition.
- If you have requested a size or item exchange, we will send you an email with instructions to make the corresponding payment and, once received, we will prepare and ship your new order.
- If you have requested a refund return, once the condition of the garments has been verified, we will make the corresponding refund, deducting, where applicable, the costs indicated below, on this same page of our return and exchange policy.
- We will keep you informed by email throughout the process so you can know the status of your exchange or return at all times.
Costs for exchanges and returns
Size or item exchanges
If you wish to make a size exchange or exchange one item for another:
- Only a cost of €6.00 will apply, corresponding to the transportation of the new shipment.
Thanks to the Correos return label that we generate and send by email, the customer will not have to bear the cost of sending the package when sending it to our store. Therefore, for size or item exchanges, they will only have to pay the €6.00 corresponding to the new order's shipping.
- Once we receive and review the garments, we will send you an email so you can pay the cost of the new shipment and, if applicable, the price difference between the returned garments and the new selected garments, as well as any other items you have requested to add to the shipment.
Refund returns
If you request a refund return:
- €6.00 will be deducted for transportation costs of the return to our store.
- For returns of up to 4 garments, the transportation costs will be €6.00. If the return includes 5 or more garments, the transportation costs will be €9.00, due to the larger size and weight of the package.
All returned garments undergo a process of inspection, quality control, washing, ironing, and preparation, to ensure they are in perfect condition before being put back on sale.
These amounts will be automatically deducted from the total amount to be refunded.
Conditions for accepting a return
For a return to be accepted, the garments must meet the following conditions:
- Be unused.
- Be in perfect condition.
- Show no stains, odors, washes, damage, or signs of use.
- Be returned within 14 calendar days of receiving the order.
We will reject returns that do not meet these conditions.
Important information
- Refunds will be made using the same payment method used for the purchase, once the return is approved.
- If you have any questions during the process, our customer service team will be happy to help you.