Shipping Policy

Shipping Policy

At Don Adelino, we prepare and ship all orders with care and attention, quickly, securely, and with all guarantees.

🚚 Delivery Times

Delivery times are as follows:

  • Spain: 1-3 business days.
  • Europe: 3-5 business days.
  • Rest of the world: 5-10 business days.

💳 Shipping Costs

  • Spain: €6.00

Shipping in Spain is free for orders over €150.00.

  • Europe: €16.00
  • Rest of the world: €29.00

Shipping to France, Germany, the Netherlands, and the rest of Europe is free for orders over €200.00.

📦 Order Preparation

  • Orders placed on business days are prepared and shipped the next business day.
  • Orders placed on weekends or holidays will be prepared on the next business day.
  • All garments are carefully checked before shipping to ensure they arrive in perfect condition.

🚛 Shipping and Tracking

We work with Correos (Spain) and GLS (Spain and Europe) to guarantee fast and secure service.

All our shipments include:

  • Insured shipping.
  • Premium shipping.
  • Tracking number.
  • Confirmation email once the order has been shipped, with a link to track the shipment at all times.

Returns and Exchanges Policy in Europe

You have 14 calendar days from the receipt of your order to request a size exchange, an item exchange, or a return for a refund.

Our process is simple and designed for you to manage it easily and with complete freedom.

How to request an exchange or return?

1. Request the return

Email us at donadelino@donadelino.com.

2. Prepare the package

  • Print and fill out the return form below, and place it inside the package with the clothes:
  • Place the garments in their original packaging or another suitable box.
  • Remove or cover any previous shipping labels.
  • Send the package to us via any shipping company.

3. Send us the package to our store

Once your request is registered, send the package via any shipping company to our physical store:
Don Adelino
Calle Anselm Clavé, 41, 08402, Granollers, Barcelona, España

4. Receipt

  • We will check that the garments are in perfect condition.
  • As soon as we receive it at our store, we will notify you by email and proceed to create the new shipment in case of an exchange, or the refund, if indicated on the form.

 

 

Returns and Exchanges Policy in Spain

You have 14 calendar days from the receipt of your order to request a size exchange, an item exchange, or a return for a refund.

Our process is simple and designed for you to manage it easily and with complete freedom.

How to request an exchange or return?

1. Request the return

Email us at donadelino@donadelino.com.

2. Receive your return label

Once your request is registered, we will email you a return label.

3. Prepare the package

  • Place the garments in their original packaging or another suitable box.
  • Remove or cover any previous shipping labels.
  • Stick the return label on the package.
    • If you cannot print it: 👉🏻 When you take the package to Correos, you can show them the label from your mobile, and they will scan and print it for you.

4. Deliver it

Deliver the package to any Correos office.

You will not have to pay anything at the drop-off point, as the return label already includes the cost of transport.

5. Track your return

In the same email where you receive the return label, you will also find the link to track the package until it reaches our store.

What happens next?

Once we receive your return:

  • We will check that the garments are in perfect condition.

  • If you have requested a size or item exchange, we will send you an email with instructions for making the corresponding payment, and once received, we will prepare and ship your new order.

  • If you have requested a return for a refund, once the condition of the garments has been verified, we will issue the corresponding credit, deducting, where applicable, the costs indicated below, on this same page of our returns and exchanges policy.

  • We will keep you informed by email throughout the process so you can know the status of your exchange or return at all times.

Exchange and Return Costs

Size or Item Exchanges

If you wish to make a size exchange or exchange one item for another:

  • Only a cost of €6.00 will apply, corresponding to the transport of the new shipment.
    Thanks to the Correos return label that we generate and send to you, the customer will not have to bear the cost of shipping the package to our store. Therefore, for size or item exchanges, only the €6.00 corresponding to the shipping of the new order will be charged.
  • Once we receive and check the garments, we will send you an email so you can pay the cost of the new shipment and, if applicable, the price difference between the returned garments and the new selected garments, as well as any other items you have requested to add to the shipment.

Returns with Refund

If you request a return with a refund:

  • €6.00 will be deducted for return shipping costs to our store.
  • For returns of up to 4 garments, shipping costs will be €6.00. If the return includes 5 or more garments, shipping costs will be €9.00, due to the larger size and weight of the package.

All returned garments undergo a process of review, quality control, washing, ironing, and preparation, to ensure they are in perfect condition before being put back on sale.

These amounts will be automatically deducted from the total amount to be refunded.

Conditions for accepting a return

For a return to be accepted, the garments must meet the following conditions:

  • Be unused.
  • Be in perfect condition.
  • Show no stains, odors, washes, damage, or signs of use.
  • Be returned within 14 calendar days of receiving the order.

We will reject returns that do not meet these conditions.

Important Information

  • Refunds will be issued using the same payment method used for the purchase, once the return is approved.
  • If you have any questions during the process, our customer service team will be happy to help you.